Easyjet passengers are left stranded in airport for FIVE hours – before the airline admits their flight went to their destination without them
- Easyjet passengers were reportedly left stranded at an airport for five hours
- They were eventually told by staff that their plane had gone on without them
- Shocked passengers were given replacement coaches – arriving eight hours late
Easyjet passengers were allegedly left stranded at an airport for five hours before being told that their plane had flown to Lisbon without them.
The flight from London Gatwick to Lisbon on Friday was diverted to Porto because of a closed runway.
Passengers got off at Porto and were told that they’d be able to go back on after the plane had refuelled.
Five hours later, they were informed that the flight had left without them and they were forced to undertake a replacement bus journey to Lisbon.
They eventually arrived eight hours later than planned.
Easyjet passengers were left stranded at an airport for five hours before being told that their plane had flown to Lisbon without them
Passenger Frazer Rendell, 48 told the Sun: ‘We got to the airport just after two o’clock and were sat there until 4.30pm until someone said your plane has taken off and has gone to Lisbon without you.
‘Everyone was shocked that the plane had gone without us in the same condition that it arrived in. At 5.50pm, passengers boarded the coach and went to Lisbon.’
A spokesman from easyJet told Surrey Live: ‘easyJet can confirm that flight EJU8717 from London Gatwick to Lisbon on 12 April diverted to Porto due to the runway closure at Lisbon.
‘Once in Porto the flight was subject to a slot constraint and so the decision was taken to disembark passengers for their comfort.
‘The slot delay unfortunately caused crew to exceed their legal working hours limit so passengers were provided with refreshment vouchers and offered coach transfers to Lisbon.
‘After customers had disembarked a slot became available and so the flight operated an empty sector to Lisbon to ensure it could operate later sectors.
‘Although this is outside of easyJet’s control, we would like to apologise to passengers for the inconvenience caused and thank them for their patience.
‘The safety of its passengers and crew is easyJet’s highest priority.’