TUI flight passenger says she was forced to eat crisps on 10-hour flight from Cancun to Gatwick due to the ‘inedible, appalling’ food
- Giulia Malgrati was shocked when she was served the breakfast omelette
- 21-year-old flew on TUI plane from Cancun to London Gatwick this morning
- She tweeted a picture of the meal today, asking how it was ‘humanly edible’
- Tui declined to comment, although the airline is speaking to the customer
A TUI passenger has claimed she resorted to eating crisps on a ten-hour flight from Mexico to London because the food she was served was ‘inedible’.
Giulia Malgrati, of Little Cornard, Suffolk, was shocked when she was served the breakfast omelette on her flight from Cancun to London Gatwick this morning.
The 21-year-old University of Birmingham modern languages student tweeted a picture of the meal to the company today, asking how it was ‘humanly edible’.
Giulia Malgrati (left), 21, of Little Cornard, Suffolk, was shocked when she was served the breakfast omelette (right) on her flight from Cancun to London Gatwick this morning
Miss Malgrati, who was travelling with her mother, said the food was ‘appalling’ on her TUI UK flight from the Mexican paradise which typically costs more than £1,200.
She posted the pictures of her omelette, showing a large sausage placed at the side of the metal tin with a slightly burnt but yellow item with some chopped onions.
Miss Malgrati tweeted that the meal was an ‘awful end to my two week holiday’.
She added: ‘TUI, please explain to me how this is humanly edible? This is why I will never be flying in your economy class again, as well as poor cabin staff service.’
Miss Malgrati claimed another meal with a bread roll was equally ‘inedible’ and said she had to have crisps she brought with her to ensure she would eat something.
She added: ‘The food was just awful. We got another meal but that was also inedible so I didn’t eat the whole ten hours except for a packet of crisps I had with me, luckily.
‘Even the bread roll was rock hard. The woman looked at me as if I was weird when I told her to take it back. They had hardly any drink selection.
‘The only juice available at breakfast was orange juice, which is not what you want on an empty stomach at 6.30am. And I asked for water but they had run out.
A TUI spokesman declined to comment, although the airline is speaking to the customer
‘They said they’d bring me some but never did so at that point I gave up. The staff were miserable, I don’t think I saw anyone smile.
‘My mum’s headrest was also broken, so she couldn’t lean her head on one of the sides to try and get some sleep. Not what you want really to end your holiday on.’
A TUI spokesman declined to comment when contacted by MailOnline, although the airline is speaking to the customer.
It tweeted to her: ‘Hi Giulia, I’m sorry to hear this. Please could you send us a DM with further information regarding this for us to assist.’